BSS Features & Functions
Advantage 360’s BSS is designed to streamline and optimize key aspects of your telecom operations, providing a robust set of tools that manage everything from CRM and product management to invoicing, payments, and revenue management. Each of these functionalities ensures you deliver seamless customer experiences while efficiently handling complex telecom billing and service demands.
Provides a comprehensive system for managing customer interactions, including entity management (accounts, addresses, contacts, phone numbers, and emails), helping telecom operators maintain a full view of customer data for better engagement.
Covers the entire customer journey, from account creation to closure. This includes managing activations, upgrades, downgrades, renewals, and cancellations to ensure seamless service transitions.
Enables dynamic configuration and management of telecom products and services, including bundling, modifications, and introduction of new offerings tailored to different market segments.
Automates and manages the lifecycle of service orders, coordinating between various departments to ensure timely fulfillment and activation of services with minimal manual intervention.
Aggregates and processes data from multiple network sources for accurate billing. Mediation ensures that usage data is transformed into billable events across voice, data, and messaging services.
Manages the entire billing cycle, including real-time rating and charging. This function supports various business models like subscription-based and usage-based billing, allowing flexibility in pricing.
Automates the application of late fees for overdue payments, helping operators manage revenue collection effectively while reducing payment delays.
Generates detailed, customizable invoices that provide customers with clear information on their services, usage, and charges. Invoices can be delivered electronically or via traditional mail.
Handles multiple payment channels, including credit cards, ACH transfers, and digital wallets. This function ensures that payments are processed securely and efficiently.
Due Treatment
Manages overdue accounts through automated notifications, reminders, and workflows designed to recover outstanding debts while maintaining customer relationships.
Ensures accurate billing, invoicing, and revenue collection by identifying discrepancies and preventing revenue leakages. This function safeguards the financial health of the telecom operator.
Supports international roaming scenarios by accurately capturing and billing roaming services, including data, voice, and SMS, both inbound and outbound.