Product Suite

Advantage 360 leads the telecommunications industry by providing advanced OSS/BSS solutions tailored to the complex demands of telecom operators. Our powerful, all-in-one platform is purpose-built to achieve key objectives that empower telecom providers to deliver exceptional customer experiences, streamline operations, and drive innovation in a rapidly evolving digital landscape.

Enhanced Operational Efficiency

Advantage 360 empowers telecom operators to streamline operations, optimize workflows, and reduce overhead by automating key processes and delivering actionable, real-time insights, leading to sustainable operational efficiency gains.

Driving Innovation

Our platform enables rapid experimentation and seamless integration of new services, supporting agile development so operators can adapt swiftly to shifting market demands and stay at the forefront of industry innovation.

Accelerated Time-to-Market

Advantage 360 reduces the time needed to launch new services—whether mobile plans, fiber-optic solutions, or VoIP offerings—ensuring quick, efficient deployment to keep pace with evolving customer expectations.

Elevated Customer Experience

Recognizing that satisfied customers are essential to success, our solutions enhance every interaction, from intuitive billing and personalized service offerings to fast, effective issue resolution, ultimately boosting customer loyalty and satisfaction.

Advantage 360 is more than a solution, it’s a catalyst for telecom operators to thrive in a dynamic industry, delivering excellence across diverse service types. 

CORE PRODUCT

Operational Support System (OSS)

Advantage 360’s OSS is designed to manage the complete lifecycle of service delivery and network management for telecom providers.

Service Fulfillment / Activation / Provisioning

This feature ensures that customer services are activated quickly and correctly. It includes automated processes for service fulfillment and provisioning, making sure that all services are up and running as soon as they are ordered.

Order Workflows

Advantage 360’s OSS manages complex order workflows, automating the entire process from order placement to service activation. This reduces manual intervention and ensures timely service delivery to customers.

Service Delivery With a focus on efficiency, this component ensures the smooth and timely delivery of telecom services, whether for mobile, broadband, VoIP, or fiber networks.

Workforce Management The system enables telecom operators to efficiently manage field personnel. It supports scheduling, task assignment, and real-time tracking, ensuring field technicians are deployed effectively for installations, repairs, and maintenance.

Network Management Advantage 360’s OSS provides robust network management tools, allowing operators to monitor, configure, and optimize network resources. This ensures the network is functioning at peak efficiency, minimizing downtime and disruptions.

Service Assurance

Service assurance tools help maintain high-quality services by monitoring network performance and ensuring service level agreements (SLAs) are met. It proactively detects and resolves potential issues before they impact customers.

Fault / Ticket Management The OSS system includes integrated fault management to detect network problems in real-time. It also features a ticket management system that tracks and manages customer-reported issues or network faults from detection to resolution, ensuring minimal service disruption.

CORE PRODUCT

Business Support System (BSS)

Advantage 360’s BSS is built to streamline and automate critical customer and revenue-related operations, from product management to payment collections.

Customer Relationship Management (CRM)

Provides a comprehensive system for managing customer interactions, including entity management (accounts, addresses, contacts, phone numbers, and emails), helping telecom operators maintain a full view of customer data for better engagement.

Account Lifecycle Management Covers the entire customer journey, from account creation to closure. This includes managing activations, upgrades, downgrades, renewals, and cancellations to ensure seamless service transitions.

Product Management Enables dynamic configuration and management of telecom products and services, including bundling, modifications, and introduction of new offerings tailored to different market segments.

Order Orchestration

Automates and manages the lifecycle of service orders, coordinating between various departments to ensure timely fulfillment and activation of services with minimal manual intervention.

Mediation Aggregates and processes data from multiple network sources for accurate billing. Mediation ensures that usage data is transformed into billable events across voice, data, and messaging services.

Billing Manages the entire billing cycle, including real-time rating and charging. This function supports various business models like subscription-based and usage-based billing, allowing flexibility in pricing.

Late Fees Automates the application of late fees for overdue payments, helping operators manage revenue collection effectively while reducing payment delays.

Invoicing Generates detailed, customizable invoices that provide customers with clear information on their services, usage, and charges. Invoices can be delivered electronically or via traditional mail.

Payments

Handles multiple payment channels, including credit cards, ACH transfers, and digital wallets. This function ensures that payments are processed securely and efficiently.

Collections & Past Due Treatment Manages overdue accounts through automated notifications, reminders, and workflows designed to recover outstanding debts while maintaining customer relationships.

Roaming Supports international roaming scenarios by accurately capturing and billing roaming services, including data, voice, and SMS, both inbound and outbound.

CORE PRODUCT

Online / Converged Charging System (OCS/CCS)

Advantage 360’s OCS / CCS is essential for telecom providers looking to effectively manage real-time billing and service delivery in 4G and 5G environments.

Real-Time Rating and Charging

OCS provides the capability to perform real-time rating and charging for various services, including data, voice, and SMS. This ensures customers are billed immediately for their usage, improving cash flow and revenue collection.

Dynamic Business Model Support CCS is designed to handle complex and dynamic business models, such as network slicing and Internet of Things (IoT) services in 5G. This flexibility allows telecom operators to create tailored pricing strategies and service bundles.

Monetization of New Services

CCS facilitates the monetization of innovative services by allowing telecom operators to implement flexible pricing models. This includes the ability to charge based on usage patterns and service tiers, helping to maximize revenue potential.

Flexible Charging Mechanisms Both OCS and CCS support a variety of charging mechanisms, including prepaid and postpaid billing. This allows operators to offer diverse payment options to their customers, accommodating different preferences and needs.

Customer Control and Customization OCS enables customers to manage their service usage in real-time, providing options to control data consumption and spending. This enhances customer satisfaction by offering transparency and personalized service management.

Seamless Integration with BSS OCS and CCS work seamlessly with Advantage 360’s BSS to ensure accurate and timely billing, leveraging customer data and service usage information for effective revenue management.

Revenue Protection By ensuring accurate real-time charging and monitoring service usage, OCS and CCS help prevent revenue leakages and discrepancies, providing telecom operators with assurance that they are capturing all billable events.

CORE PRODUCT

Point of Sale (POS)

Advantage 360’s Point of Sale (POS) system is designed to streamline retail operations, ensuring efficient management of sales and inventory while enhancing customer experiences.

Location Management Manage multiple retail locations seamlessly, allowing operators to track sales, inventory, and staff performance across different sites.

Inventory / Stock / Pricing Management Monitor and control inventory levels in real-time, ensuring accurate stock availability and dynamic pricing adjustments to meet market demands.

Serialized / Non-Serialized / Miscellaneous / Labor / SIM / Adjustments Support various inventory types, including serialized and non-serialized items, labor services, and SIM cards, along with the ability to process adjustments as needed.

Price Books Create and manage price books to standardize pricing across different locations and ensure consistent pricing strategies.

Purchase Orders / Repair Purchase Orders Facilitate the creation and tracking of purchase orders and repair orders, streamlining the procurement process for new stock and repairs.

Transfers Manage stock transfers between locations efficiently, ensuring inventory levels are optimized across all retail sites.

Sales Orders / Invoices Process sales orders and generate invoices quickly, improving transaction efficiency and customer satisfaction.

Payments Accept a variety of payment methods securely, including credit/debit cards, cash, and digital wallets, to provide flexible options for customers.

Refunds, Returns, Exchanges, Credits Easily handle customer transactions for refunds, returns, exchanges, and credits, ensuring a smooth and hassle-free experience for customers.

Installments Offer customers flexible payment options through installment plans, making it easier for them to purchase higher-value items.

Cash Drawer Management Manage cash drawers effectively, tracking cash flow and ensuring accurate accounting at the point of sale.

CORE PRODUCT

Integrations

Advantage 360's platform streamlines operations by seamlessly integrating with a wide range of third-party systems and APIs, enabling efficient task automation and faster data exchange. With the flexibility to connect ERP systems, workforce and plant management tools, and other critical applications, our platform provides scalable integration options tailored to meet each telecom operator's unique needs, supported by a team of experts for smooth implementation.

Credit Card Processor Integration

Streamline customer onboarding and billing by enabling secure, automated, and efficient credit card payments, both one-time and recurring.

ACH Bank Payment Integration Simplify payment processing and reconciliation by automating ACH bank payments, reducing manual effort, and improving accuracy.

Lock Box Import Integration Enhance payment processing efficiency by automatically importing payment files from banks, minimizing errors, and accelerating reconciliation.

Automated Credit Score Integration Make informed credit decisions by leveraging real-time credit scores to determine optimal service plans and mitigate risk.

Facility/Plant Management Integration

Ensure service availability and expedite provisioning by checking service feasibility based on network infrastructure and capacity.

Workforce Management Integration Optimize field operations and improve service delivery by scheduling technicians efficiently, reducing response times and enhancing customer satisfaction.

Provisioning & Mediation Integration Automate service provisioning and billing processes, ensuring accurate and timely activation of new services, changes, and billing.

POS Hardware Integration Streamline in-store transactions and improve customer service with integrated point-of-sale hardware (electronic cash drawers, cash receipt printers, barcode scanners, credit card readers, and EMV terminals). This enables real-time inventory management, sales tracking, and payment processing, leading to increased efficiency and revenue.

Our Products

Operational Support System (OSS)

Business Support System (BSS)

Online / Converged Charging System (OCS/CCS)

Point of Sale (POS)

Integrations

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